Our Response to COVID-19

Dear Car Town KIA Family,

 

We feel that it is important to communicate with our guests regarding the recent events regarding the COVID-19 virus, and inform you of the steps we are taking to be proactive for the safety of our guests and our employees.

We are following updates and advice from the CDC closely and implementing certain procedures as a precaution to ensure your safety. We value the trust that our customers and guests place in our dealership. Below is an update on the precautions we are proactively taking to keep our guests and employees safe as we continue to serve you:

 

  • We are following sanitation protocols in accordance with the latest CDC recommendations. Our dealership is receiving thorough cleaning multiple times per day to protect against transmission of COVID-19.
  • Our employees have received comprehensive training, guidance and protocols that outline how to protect themselves, their families and our guests.
  •  Furthermore, we have trained our employees to recognize symptoms and stay home while they are sick to ensure they are not in the workplace risking the spread of any germs.
  •  In addition, we are asking employees to inform us of all travel plans and have reserved the right to require a 14 day self-quarantine if their travels take them to areas that are potentially risky.
  •  We ask any guests and customers who have been exposed to the coronavirus and need assistance/service from our dealership, to let us know via phone/e-mail so we can help to arrange an alternative process of service. We are happy to pick up and deliver your vehicle while you are in quarantine.

 

In addition, we are offering internet and over-the-phone financing and vehicle delivery as a convenient service for you to ensure that we are still available to help. This includes taking credit applications, trade appraisals, and complete finance breakdowns over the phone in addition to delivering the vehicle right to your driveway. Visit us online at  https://www.cartownkiausa.com/finance-application.htm to start the process.

 

If you have any additional questions regarding purchasing a vehicle online, please contact one of our representatives at 859-887-4737.

 

We appreciate your confidence in our dealership during this challenging and rapidly changing situation. We will continue to use every effort to maintain uninterrupted services to all of our guests. The safety of you and your family is our number one priority.

 

Sincerely,

 

Car Town KIA USA Management Team


First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Car Town Kia is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers’ needs.

We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

  • Thorough cleanings of all dealership facilities daily
  • Sanitizing gel and foam stations available on-site
  • Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
  • Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.

Hours

  • Monday9:00AM-7:00PM
  • Tuesday9:00AM-7:00PM
  • Wednesday9:00AM-7:00PM
  • Thursday9:00AM-7:00PM
  • Friday9:00AM-7:00PM
  • Saturday9:00AM-7:00PM
  • SundayClosed

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  1. Car Town Kia

    3120 Lexington Rd
    Nicholasville, KY 40356

    • Sales: 859-887-4737
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Get in Touch

  • Contact our Sales Department at: 859-887-4737
  • Monday9:00AM-7:00PM
  • Tuesday9:00AM-7:00PM
  • Wednesday9:00AM-7:00PM
  • Thursday9:00AM-7:00PM
  • Friday9:00AM-7:00PM
  • Saturday9:00AM-7:00PM
  • SundayClosed